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Current and Past Projects

Our technology projects span a wide range of innovative efforts, both past and present, that have transformed industries and everyday business needs. Our projects range from cutting-edge fields like artificial intelligence, the Internet of Things (IoT), advancements in automation, cybersecurity, and smart devices. These initiatives collectively showcase the evolving role of technology in improving connectivity, efficiency, and user experiences globally.

Travel

Concierge Digital Marketplace

Airport takes advantage of lower cost and greater efficiency in delivering better customer service using new digital business marketplace services

  • Concessions able to issue, update and manage their own sales promotions
  • App available to all passengers travelling through London Heathrow Airport
  • Passengers receive communications, access to services and curated offers, tailored to their needs and based on their preferences and consent

Passengers feel more comfortable when they are better informed

  • App delivers comprehensive airport information, alerts, wayfinding.
  • Passenger controls consent and their user profile safeguards their privacy.

The Heathrow app front end is easy to use for passengers of all ages and abilities

App is driven by a powerful back-end system

  • Data is compliant to the ACRIS semantic model.
  • Cyber-secure, privacy by design, integrates to external data sources through industry APIs.
  • Produced by Mvine in collaboration with London Heathrow Airport as part of TM Forum Catalyst, Digital Business Marketplaces Phase 5 (DBM5).

Travel
Travel

Convert passengers into your customers

Make it easy for passengers to buy services

  • Orchestrate revenue growth by integrating to all service providers.
  • Curated personalised experience and context of where the passenger is in their journey.

Use the profile preferences to make sure you sell passengers

  • App remembers clothes sizes, favourite colours, dietary requirements and much more.
  • Automatically remove products they have already said they don’t like or don’t need.

Radically reduce abandon orders in online shopping carts

  • On route to the airport, sell passengers parking, EV changing.
  • If they are running late, upsell valet parking upgrades.
  • When at the airport, display offers available which fit their wants, needs and desires

Make it easy for customers to find where and how to book or buy more

  • Gone are the days when passengers had to go to multiple websites to book or buy more than one service.
  • Bring passengers back as your customers so they feel happy about buying time and again.

Managing the app is made easy

  • Clear categories mean quicker and more positive experience.
  • Get full control of set-up and edit of information and offers.

Revenue Growth and Customer Retention

The app helps turn passengers into customers by simplifying purchases for both land-side and air-side services. With curated, personalized offers based on the passenger's journey, it reduces abandoned shopping carts. For example, passengers can purchase parking or EV charging en route to the airport or be upsold on valet parking if they are running late. At the airport, the app makes it easy to find and purchase more services or products. By integrating with service providers, it orchestrates revenue growth, giving full control over setup and management of information and offers, enhancing the passenger experience and driving repeat business.